All orders ship from our warehouse in Florida.

We ask up to 24 hours to process, pack, and ship your order (this does not include Sundays).

Delivery typically takes 2 to 6 business days nationwide after your order ships. If a longer lead time is expected, it will be noted on the item description.

We ship Monday through Friday. Delivery on Saturdays may be available depending on your location and any delivery restrictions.

Free shipping is offered on orders over $49.99 within the U.S.* (as displayed on the site).

*Shipping fees and delivery times may vary for Alaska, Hawaii, and Puerto Rico.. If you have questions, contact us before ordering.

Yes, but shipping fees and delivery times may be different/longer. If you have questions, contact us before ordering.

Yes, we ship internationally. The buyer is responsible for any VAT, duties, taxes, handling fees, and customs clearance charges required by their country. We don’t collect these fees in advance and can’t estimate them because they vary widely.

International shipments may take up to 45 business days, depending on local authorities in each country.

You should receive an order confirmation email shortly after placing your order. If you don’t see it, check your spam folder—this is important because you’ll also receive tracking/shipping notifications by email.

If you choose not to get shipping insurance, Primo Passi cannot be held responsible for damaged, lost, or stolen packages.

You can exchange or return any item within 30 days from the original purchase date as long as:

• Original receipt is provided;
• Item(s) are new, unopened and in original packaging;
• With 30 days of original purchase date;
• Gift items must include gift receipt. Any refund will be given in the form of a gift card.

Some items cannot be returned, including:

• Clearance items (All sales are final on clearance items);
• As-is items;
•Damaged or abused items;
• Products with missing accessories;
• Opened items;
• Breast pumps;
• Lotions and shampoos;
• Products shipped to outside the United States.

Refunds are generally sent in the same form as the original purchase method. Primo Passi reserves the right to deny any return.

If the product does not have the original package or shows signs of usage, a 20% restocking fee will be deducted from the refunded amount.

If your product instruction manual is lost or damaged, the online version is available. Email us with the product name and we’ll send it to you for free.

Phone: +1 888-233-3198
Email: info@primopassi.com

Yes. All milk-contact components are made from BPA-free materials.

Yes. They are designed for regular use. Comfort depends on proper positioning and selecting the appropriate suction level.

Detach all milk-contact components and wash with warm soapy water. Allow to air dry completely before reassembling.

• Single Wearable – Ideal for occasional pumping and maximum portability.

• Double Wearable – Ideal for saving time with simultaneous pumping.

• Special Edition – Ideal for moms who prefer a traditional external pump with advanced control features.

The Single model pumps one breast at a time.

The Double model allows simultaneous pumping from both breasts, saving time and supporting more efficient milk expression.

Both models offer the same suction power, modes, and features.

Yes. Both wearable models are designed to fit comfortably inside your bra without external tubing or bulky motors. This allows you to pump discreetly while working, relaxing, or multitasking.

Both models provide up to 280 mmHg of suction power. The suction is strong yet gentle and designed to mimic a baby’s natural sucking rhythm for efficient milk flow.

Both pumps include:

• 3 Modes – Stimulation, Expression, and Automatic

• 9 Adjustable suction levels

This allows you to personalize your pumping experience for comfort and performance.

No. Both wearable models operate at less than 45 dB, making them quiet and discreet for use at home, at work, or while traveling.

On a full charge, the pump provides up to 90 minutes of use, which equals approximately 2 to 3 pumping sessions, depending on the selected mode and suction level.

The pump must be charged only with the original cable provided in the box.

Even if another cable has the same connector, using a different cable may damage the internal battery or affect performance. For safety and battery protection, always use the original charging cable.

Yes. Both models feature:

• Closed-system design

• Anti-backflow protection

• BPA-free milk-contact parts

This helps prevent milk contamination and ensures safety for both mom and baby.

Yes. The wearable pumps are designed with minimal components, making assembly and cleaning simple and convenient.

Yes. For optimal performance and comfort, it is strongly recommended to use a supportive nursing bra.

A properly fitted nursing bra helps keep the pump securely in place, maintains alignment, and improves suction stability.

Yes. The compact and discreet design makes it ideal for home, office, and on-the-go use.

Yes. The LED digital display shows:

• Selected mode

• Suction level

• Battery status

Everything can be adjusted easily with simple controls.

The Special Edition includes:

• Innovative roll-on joystick design

• New easy-to-use control buttons

• Advanced sealing system without sealing rings

• Dual charge capability

• LCD display

Yes. Its upgraded sealing system is designed to be leak-proof and prevent milk spillage.

When turned on, the pump automatically starts in stimulation mode. It increases suction every 45 seconds until it reaches level 5, then switches to expression mode. You can adjust it manually at any time.

Yes. It includes two baby bottles for added convenience.

Yes. It features a built-in rechargeable lithium battery.

Yes. The joystick design and silicone hook allow easy single-hand operation.

Yes. It includes an LCD display showing suction level and mode.

Yes. It is designed to be convenient and easy to transport, making it suitable for home or travel use.

Before the first use and after every pumping session, it’s important to clean all removable parts that come into contact with breast milk. This includes the milk collector, valve, diaphragm, and other detachable components.

Wash the parts with warm water and mild dish soap, then rinse thoroughly and allow them to air dry completely on a clean surface before reassembling the pump.

No. The pump motor should never be washed or submerged in water, as it contains electronic components.

If needed, simply wipe the motor unit gently with a clean, dry or slightly damp cloth. Make sure it is completely dry before using it again.

Yes. The removable parts that come into contact with milk can be sterilized using boiling water or a steam sterilizer, depending on your preference. Always allow the parts to cool and dry completely before assembling the pump again.

Before using the bottle warmer for the first time, make sure to fully charge it for about 3 hours using the original USB cable included with the pump. This ensures the battery is properly charged and the warmer performs at its best.

For safety and optimal performance, only use the original charging cable provided. Using other cables may cause charging issues or affect the product’s functionality.

The Primo Passi Portable Bottle Warmer maintains milk at approximately 98°F (37°C), which is close to natural body temperature. This helps preserve the nutrients in breast milk or formula while ensuring the milk is always at a safe and comfortable temperature for your baby.

No. The bottle warmer features precise temperature control and smart heating technology designed to maintain a consistent temperature. It also includes safety protection to prevent overheating, helping keep your baby's milk safe.

When the device is turned on, the Primo Passi Portable Bottle Warmer can maintain the milk at the ideal temperature for several hours, depending on the amount of liquid in the bottle:

120 ml (4 oz): up to 6 hours
180 ml (6 oz): up to 4 hours
240 ml (8 oz): up to 3 hours

Heating time may vary depending on the initial temperature of the liquid and the surrounding environment. On average, the warmer reaches the ideal temperature within the following time ranges:

120 ml (4 oz): 8 – 18 minutes
150 ml (5 oz): 12 – 22 minutes
180 ml (6 oz): 15 – 27 minutes
240 ml (8 oz): approximately 20 minutes

For safety, always check the milk temperature before feeding your baby.

Yes! The Primo Passi Portable Bottle Warmer is USB rechargeable and completely cordless, allowing you to warm milk anywhere. It's perfect for:

Traveling

Car rides

Outdoor activities

Late-night feedings

The warmer is designed to be universally compatible with most baby bottles. It includes 5 adapter rings that fit many popular brands, including:

Dr. Brown’s
Philips Avent
Tommee Tippee
Comotomo
Mam

Yes. The bottle warmer features a simple one-touch button operation, making it quick and easy to warm milk. This design is especially helpful for nighttime feedings or when you only have one hand free while holding your baby.

Absolutely. The Primo Passi Portable Bottle Warmer features a compact, lightweight, and leak-proof design, making it easy to carry in your diaper bag or backpack without worrying about spills.

The warmer charges conveniently via USB, and can be powered using:

A power bank
A car adapter
A USB wall outlet
A laptop or computer

The Primo Passi Smart Baby Monitor allows you to keep an eye on your baby using two convenient viewing options. You can watch your baby in real time using the 5" parent display at home or connect through the mobile app via Wi-Fi to monitor your little one from anywhere.

The monitor also works without Wi-Fi when using the parent display, making it easy to monitor your baby even if you don’t have an internet connection.

This dual monitoring system gives parents flexibility whether they are in another room or away from home.

Yes. The Primo Passi Smart Baby Monitor works both with Wi-Fi and without Wi-Fi, giving parents more flexibility.

• 
  Without Wi-Fi: You can use the 5" parent display, which connects directly to the camera through a secure wireless signal. This is perfect for everyday use around the house and does not require an internet connection.
  
• 
  With Wi-Fi: By connecting the camera to Wi-Fi, you can use the mobile app on your smartphone to view your baby from anywhere, whether you're at work, traveling, or in another part of the house.
  

This dual system ensures you can always stay connected to your baby in the way that works best for you.

Yes! The monitor connects to a dedicated mobile app via Wi-Fi, allowing you to check on your baby anytime and from anywhere. As long as your phone has internet access, you can view live video, listen, and communicate with your baby through the app.

Yes. The camera includes automatic infrared night vision, which allows you to clearly see your baby even in low-light or completely dark rooms. The night vision activates automatically when lighting conditions change.

Absolutely. The monitor features two-way audio, allowing you to speak to and comfort your baby from another room or even when you're away from home. You can talk through either the parent unit or the mobile app.

Yes. The baby monitor includes room temperature monitoring so you can easily check if your baby's environment is comfortable. The system can also alert you if the temperature moves outside the recommended range.

Yes. The monitor comes with built-in lullabies that you can play to help soothe your baby and create a calm sleep environment.

The parent display has a long-range connection of up to 1,000 feet, allowing you to move around your home while staying connected to your baby.

VOX mode is a power-saving feature designed to extend battery life. When enabled, the screen will remain off and automatically turn on when sound is detected, such as when your baby cries.

This allows parents to rest while still staying alerted to important sounds.

The parent display has a long-range connection of up to 1,000 feet, allowing you to move around your home while staying connected to your baby.

Yes. The monitor is designed to support families through different stages, making it ideal for newborns, infants, and toddlers.